Refund Policy

Each refund request is reviewed manually based on the payment record, account status, course access history, and reason for the request.

Approval is not automatic. We may decline refund requests when course access has been used, payment details cannot be verified, the request appears abusive, or the issue can be reasonably resolved through support.

Send your request to support@far.bd from the email address used for your account.

Include your full name, account email, payment phone number, transaction ID, payment amount, payment date, and a clear reason for the refund request.

If a refund is approved, we will confirm the next steps by email. Processing time may vary depending on the payment channel, mobile banking provider, and verification requirements.

Approved refunds may be returned to the original payment source where possible, unless another method is agreed in writing.

If a refund is approved, course access and downloadable resources may be revoked from the related account.

Submitting false or duplicate refund claims may result in account suspension.